Service Manager

Contractual
Al-Khobar, Saudi Arabia
Posted 3 years ago

When you need products you can rely on

The Customer Service Manager has overall accountability for defining the service, ensuring services meet the business need and are delivered in accordance with agreed business requirements, and managing the service lifecycle – often in conjunction with a Service Team.

 

QUALIFICATIONS:

  • Candidate must posses at lease a College/Bachelor’s Degree in Business Management/Marketing or equivalent
  • with minimum of five years working experience in Business Planning/Marketing
  • Excellent communication and leadership skills
  • Proven track record in the field of marketing and customer service

 

JOB RESPONSIBILITIES:

  • Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
  • Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
  • Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
  • Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
  • Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Accomplishes information systems and organization mission by completing related results as needed.

 

Job Features

Job CategoryConsultant, Customer Service, Engineering, Mechanical
Contract Duration2 years
# of vacancies5
Salary TypeNegotiable
Housing AllowanceProvided
Food AllowanceProvided
Job StatusOpen

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